All prices below are exclusive of Australian Goods and Services Tax (GST).

If you would like to establish a support relationship with the experienced Purple Oranges team, please send us an enquiry.

Basic Plan (CBD and surrounding)

Monthly Charge: $0.00
Site Attendance Fee: $20.00
Level 1 Support Rate: $65.00 per hour (charged in 15 minute increments)
Level 2 Support Rate: $120.00 per hour (charged in 15 minute increments)
Phone Support: Yes (At hourly rate above)
Support Hours: 09:00 to 17:00 Monday to Friday (Not including Australian Public Holidays)
Drop Tools Fee: $720 (includes 1 hour support)
NOTE:

• Out of hours support is not available.

Standard Plan (CBD and surrounding)

Monthly Charge: $175.00
Site Attendance Fee (First Visit): $0.00
Site Attendance Fee (Subsequent Visits): $20.00
Level 1 Support Rate: $65.00 per hour (charged in 15 minute increments)
Level 2 Support Rate: $120.00 per hour (charged in 15 minute increments)
Phone Support: Yes (At hourly rate above)
Support Hours: 09:00 to 17:00 Monday to Friday (Not including Australian Public Holidays)
Drop Tools Fee: $720 (includes 1 hour support)
NOTE:

• Includes 1 hour of Level 1 or Level 2 on site or phone support per month (Does not accrue and can not be split across multiple call outs)
• Out of hours support available at 50% of drop tools charge.

Silver Plan (CBD and surrounding)

Monthly Charge: $360.00
Site Attendance Fee: $20.00 (First 4 Site Visits are free)
Level 1 Support Rate: $65.00 per hour (charged in 15 minute increments)
Level 2 Support Rate: $120.00 per hour (charged in 15 minute increments)
Phone Support: Yes (At hourly rate above)
Support Hours: 09:00 to 17:00 Monday to Friday (Not including Australian Public Holidays)
Drop Tools Fee: $480 (includes 1 hour support)
NOTE:

• Includes 2 hours of Level 1 or Level 2 on site or phone support per month (Does not accrue and can not be split across multiple call outs)
• Out of hours support available at 50% of drop tools charge.

Basic Plan (Non-CBD / Up to 90km from Head Office)

Monthly Charge: $0.00
Site Attendance Fee: $0.00
Level 1 Support Rate: $65.00 per hour (charged in 15 minute increments)
Level 2 Support Rate: $120.00 per hour (charged in 15 minute increments)
Phone Support: Yes (At hourly rate above)
Support Hours: 09:00 to 17:00 Monday to Friday (Not including Australian Public Holidays)
Drop Tools Fee: $720 (includes 1 hour support)
NOTE:

• Out of hours support is not available.
• Billing starts from departure at head office and stops upon return.

Standard Plan (Non-CBD / Up to 90km from Head Office)

Monthly Charge: $240.00
Site Attendance Fee (First Visit): $0.00
Site Attendance Fee (Subsequent Visits): $65.00
Level 1 Support Rate: $65.00 per hour (charged in 15 minute increments)
Level 2 Support Rate: $120.00 per hour (charged in 15 minute increments)
Phone Support: Yes (At hourly rate above)
Support Hours: 09:00 to 17:00 Monday to Friday (Not including Australian Public Holidays)
Drop Tools Fee: $720 (includes 1 hour support)
NOTE:

• Includes 1 hour of Level 1 or Level 2 on site or phone support per month (Does not accrue and can not be split across multiple call outs)
• Out of hours support available at 50% of drop tools charge.

Silver Plan (Non-CBD / Up to 90km from Head Office)

Monthly Charge: $480.00
Site Attendance Fee: $65.00 (First 4 Site Visits are free)
Level 1 Support Rate: $65.00 per hour (charged in 15 minute increments)
Level 2 Support Rate: $120.00 per hour (charged in 15 minute increments)
Phone Support: Yes (At hourly rate above)
Support Hours: 09:00 to 17:00 Monday to Friday (Not including Australian Public Holidays)
Drop Tools Fee: $480 (includes 1 hour support)
NOTE:

• Includes 2 hours of Level 1 or Level 2 on site or phone support per month (Does not accrue and can not be split across multiple call outs)
• Out of hours support available at 50% of drop tools charge.